Articles on: Volunteering

What is NPS? What does "In Low NPS Series" mean when peer reviewing?

NPS stands for Net Promoter Score and it is a metric used to better understand a range of things. Here at Schoolhouse, NPS helps us understand general learner satisfaction of a session.

While peer reviewing, you may come across a "In Low NPS" flag on a series. That means that the tutor is most likely not recommended by learners.

NPS, like many self-reported metrics, can be flawed. Sometimes, someone will have great feedback about a session but give it low NPS.

Since NPS is used as a piece of internal feedback about a session, tutors cannot access their own NPS.

Updated on: 30/07/2024

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