Where do I find Live Help, Session Requests, or the Community Forum on the new platform?
When the subworlds redesign of the Schoolhouse platform launched in June 2023, three features of the old platform were shut down. These features have close equivalents in subworlds — hopefully improvements over the old system — and so we wrote up this guide to walk you through these transitions.
We've noticed that a lot of you were concerned about the restrictive nature of the old live help format. It was only for three hours on weekdays, and we were at a loss for tutors who were available during that time. With the brand-new Subworlds Update, we've decided to revamp the process! Live Help is no longer scheduled for a few hours each day. Now, in Help channels within a subworld, members can post a question and receive help through Zoom or written responses.
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Instead of the live help page, every subworld has a forum capability. We've got discussion, tutor coordination, and most importantly for live help, the help channel! At any time of day, you can request help in any subject, and our certified tutors will be able to help you as soon as they can. If you'd like live zoom help, you can select the option when asking a question! Any time, any subject, we're ready. Let's go!
In Help channels, learners can request to review or learn certain topics. Tutors can respond to these requests and schedule small-group sessions.
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Each subworld itself is a community where you can engage in discussions in Discussion channels, give and receive help in Help channels, and welcome new members in Introduction channels.
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Live Help
What happened?
We've noticed that a lot of you were concerned about the restrictive nature of the old live help format. It was only for three hours on weekdays, and we were at a loss for tutors who were available during that time. With the brand-new Subworlds Update, we've decided to revamp the process! Live Help is no longer scheduled for a few hours each day. Now, in Help channels within a subworld, members can post a question and receive help through Zoom or written responses.
Video transition guide
Where can I find it?
Instead of the live help page, every subworld has a forum capability. We've got discussion, tutor coordination, and most importantly for live help, the help channel! At any time of day, you can request help in any subject, and our certified tutors will be able to help you as soon as they can. If you'd like live zoom help, you can select the option when asking a question! Any time, any subject, we're ready. Let's go!
Session Requests
In Help channels, learners can request to review or learn certain topics. Tutors can respond to these requests and schedule small-group sessions.
Video transition guide
Community Forum
Each subworld itself is a community where you can engage in discussions in Discussion channels, give and receive help in Help channels, and welcome new members in Introduction channels.
Video transition guide
Updated on: 03/10/2024
Thank you!