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Troubleshooting
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Technology
I am facing technical issues filling out the consent form?
If you're on a consent form and unable to click the yes / no buttons or the submit button, please try filling in the same form on a computer device on Google Chrome. We have seen common issues for Safari users and sometimes mobile device users when filling out these forms.
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How do I check if there is an issue with the website?
color 000000 (To check the website status (or discuss time-sensitive issues with the platform), please visit status.schoolhouse.world. Please use schoolhouse.world/feedback for feedback, bug reports, and ideas!)
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What if I don't receive an email after I attempt to reset my password?
If you signed up for Schoolhouse by signing in directly with your Google account, you will not be able to reset your password since you technically haven't created one. In the future, we are hoping to create a password reset option for Google users. If you need to set a password for your account rather than signing in with Google, you will be able to by clicking on "Sign Up" instead of "Sign In" or password reset. As long as it's the same email, it should still connect with your Schoolhouse acc
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How do I contact the Schoolhouse Team?
How do I contact the Schoolhouse Team? To contact the our User Support Team, please use the Chat feature located in the bottom right-hand corner of the Help Desk. It should look like this: In the event, you do not see the Chat icon, it’s likely that your ad-blocker is preventing it from displaying on the Help Desk.
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How can I report a bug?
Go to Schoolhouse Community Community Events. Scroll down to "Other Ways To Get Involved." Click on "Give Feedback." Detail the issue and
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